Frequently Asked Questions
Shop Update Tips
To facilitate checkout, please consider creating an account with your shipping and payment details saved. Familiarize yourself with the website layout and note where your favorites are. Items tend to sell out quickly and will not be saved if they are waiting in your cart.
Multiple orders will be combined and shipping overages will be refunded.
Due to Covid-19, shipping may be slightly delayed at this time. Please understand I will do my best to get packages to you as quickly, and safely as possible.
To facilitate quick checkout, you can make an account and save your checkout information.
If you want to be the first to know when it drops, sign up for my newsletter in the link at the bottom of the page.
How do I care for my new H&L mug/tumbler/bowl/etc?
All H&L Ceramics pieces are microwave, dishwasher, and food safe unless otherwise noted when you receive your new piece, unless otherwise noted on the product description in the listing or in instructions included with the item when delivered. For pieces with large drips, and all other pieces, hand-washing is recommended for maximum life and beauty.
Do you take commissions/wholesale?
At this time, I am not in a place to balance production for online shop updates and individual or wholesale orders. You will be the first to know if that changes.
How often do you update the online shop?
Generally every 4-6 weeks
Do you have the same types of pieces in every update?
I try to vary up what is offered each update to keep myself on my toes creating new designs and rotating so everyone gets a chance to find something new they like.
Will you be attending in person events?
At this time, I am not attending in person events. See the "Events" page in the future to check for market updates.